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Frequently Asked Questions

Q After I register my organization to participate, what happens next and when?
Q Our parent company is located outside of the United States. Are we still eligible to participate?
Q We have several organizations operating in the United States under one parent holding company. Each company has its own Employer Identification Number (EIN) and each has its own set of benefits and working environments. Do I need to register each company?
Q We have several offices/facilities in the United States that operate using the same EIN and same set of employee benefits and procedures. Should I register each organization separately?
Q Our organzation has employees in many states. Will I need to survey all employees throughout the United States?
Q What if our workforce contains union employees?
Q Our organization employs seasonal, temporary, per diem and independent contractor employees. Should they be included in the survey?
Q Is there a fee to participate?
Q Should the paper survey fee be submitted with our registration?
Q Do surveys go to everyone?
Q We have more than 250 associates to be surveyed. Who decides which employees will receive the survey and how they are distributed? Do we have to give you a list of who is being surveyed?
Q Are managers included in the employee survey?
Q How long will it take to complete the employer questionnaire (EQ)? Will it require a lot of research?
Q How does the paper survey process work?
Q What does the employee do with the paper survey once it's completed? Will the return envelopes be postage-paid?
Q What if not all of the employees complete and return the surveys? Is there a minimum response rate?
Q How does the online survey process work?
Q Not all of our employees have email addresses. Can we still utilize the online survey?
Q Can I combine both the online and paper survey options?
Q I am concerned about the confidentiality of the survey responses.
Q Can the job role and department demographics on the employee survey be customized to more closely align with our organization?
Q Can I see samples of both the employer questionnaire and the employee survey?
Q What information is included in the Employee Feedback Report and when will we receive it? What is the benefit of purchasing this report?
Q What is the benchmarking?
Q How do I order my company's Employee Feedback Report?
Q When will we find out if our credit union made the list and where we rank?
Q A portion of our employees do not speak English. Do you offer employee surveys in alternate languages?
Q How much is the fee to translate the employee survey into another language?
Q How will my company be notified throughout the survey process? Will I receive regular updates?
Q Who can I contact with additional questions?
Q What if my organization registers for the program and then needs to withdraw? Is it possible to be removed from the process?
Q Does Best Companies Group have any other programs or conduct any other surveys or services?
Answers
Q After I register my organization to participate, what happens next and when?
A Please refer to the Timeline for a detailed list of important dates and deadlines for the program. All registered organizations will be notified regularly via email of upcoming deadlines. We highly recommend that you white-list so that the email address will be an approved sender. You may also want to regularly check your spam or junk folder to make sure that important updates are not missed. It is of vital importance that you read all communications, updates and instructions thoroughly.

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Q  Our parent company is located outside of the United States. Are we still eligible to participate?

A As long as you employ at least 25 full- and part-time permanent employees in the United States, you are eligible. Only employees working in the United States are eligible to participate.

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Q We have several organizations operating in the United States under one parent holding company. Each organization has its own Employer Identification Number (EIN) and each has its own set of benefits and working environments. Do I need to register each credit union?

A Yes. Since each credit union is its own entity with its own benefits and working environment, we will treat each one as a separate employer and send each location a separate set of surveys, etc. Each subsidiary company must have at least 25 full- and part-time permanent employees working in the United States to be eligible.

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Q We have several offices/facilities in the United States that operate using the same EIN and same set of employee benefits and procedures. Should I register each organization separately?

A No. If you are one organization with multiple locations, branches, facilities, offices, etc., you should submit only one registration for all locations. We will then conduct a survey of employees that are randomly selected from the various business units that you operate in the United States, up to a total of 400 employees.

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Q Our organization has employees in many states. Will I need to survey all employees throughout the United States?

A Yes, all full- and part-time permanent employees working in the United States must be surveyed. If you employ more than 250 employees throughout the United States a random sample will be surveyed.

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Q What if our workforce contains union employees?
A This is not an issue. We make no distinction between union vs. non-union employees. Union employees must be included in the survey.

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Q Our organization employs seasonal, temporary, per diem and independent contractor employees. Should they be included in the survey?
A No. Seasonal, temporary, per diem, independent contractors, interns, volunteers or consultants should not be included in the survey process. We only want to survey the permanent full- and part-time employees.

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Q Is there a fee to participate?
A No. Participation in the Best Credit Unions to Work For program is absolutely free if your credit union is eligible for the online survey process. If your organization should need paper surveys for your employee base, there is a nominal paper survey fee to cover printing, shipping and processing. Please see the Assessment Process for the online process requirements and paper fees.

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Q Should the paper survey fee be submitted with our registration?
A  You may either pay online with a credit card at the time of registration, or you may choose to receive an invoice following your registration.

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Q Do surveys go to everyone?

A If you have 250 or fewer employees in your credit union, then the answer is yes. If you employ more than 250 associates throughout the United States, a random sample of up to 400 employees will be asked to complete the survey. Please see the Assessment Process for more information. Best Companies Group does offer the option to survey more employees than the random sample calculated and/or include additional employees in the survey process who work outside of the United States. Please contact Best Companies Group for details and pricing and see the Timeline for the deadline to submit your request.

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Q We have more than 250 associates to be surveyed. Who decides which employees will receive the survey and how they are distributed? Do we have to give you a list of who is being surveyed?
A The random selection will be conducted by Best Companies Group for credit unions choosing the online employee survey process.  These organizations will be asked to upload a list of all employee email addresses into an online portal that will be sent to the primary contact at each credit union shortly after registration closes.  Best Companies Group will then randomly select the appropriate amount of employees (based on company size) to receive the survey.  Companies choosing the paper employee survey process will be required to tell Best Companies Group how they conducted the random selection of their employee population.  Please see the Timeline for dates surrounding the portal.  

 


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Q Are managers included in the employee survey?

A Yes. All employees will be asked to complete a survey unless the credit union has more than 250 employees. Organizations employing over 250 associates, a random sample will be chosen, and even then, managers are not excluded. Employees from all job levels should be included in the survey process - including founders, partners, and executive management to line-level employees.

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Q How long will it take to complete the employee survey?

A It should only take about 10 to 15 minutes for each associate to complete the employee survey.

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Q How long will it take to complete the employer questionnaire (EQ)? Will it require a lot of research?

A The Employer Benefits & Policies Questionnaire may take between 8-10 hours to complete, depending upon how easy it is to retrieve your organization's information regarding policies, practices and demographics. Some research may be necessary. The EQ is completed and submitted online. A list of questions can be found on the Survey & Report Samples page.  You may begin gathering the information requested on the EQ prior to the survey start date.  That way when the actual invitation is sent, you can simply enter the requested information online.

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Q How does the paper survey process work?

A Best Companies Group will mail your credit union a box of paper surveys and postage-paid return envelopes via UPS that must be distributed to employees. Employees complete the survey, place it in the envelope, seal it and then drop the completed surveys in the US mail. Completed surveys are mailed back to our processing facility by each employee.

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Q What does the employee do with the paper survey once it's completed? Will the return envelopes be postage-paid?

A The employee will place their completed survey in an envelope (provided), seal it and place the envelope in the US postal mail back to our processing facility. The return envelopes are postage-paid.

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Q What if not all of the employees complete and return the surveys? Is there a minimum response rate?

A We are looking for a response rate of approximately 65% or greater but a minimum of 40% is what we need to receive from organizations having 25 or more employees. Therefore, it is not absolutely necessary that all who receive a survey fill it out. Organizations that have not reached 40% likely will not be considered for the list. Response rates are taken into account during the analysis process. The higher the response rate the more representative it will be of your company as a whole and the more valuable your credit union's data will be at the end of the process.  

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Q How does the online survey process work?

A To conduct the online survey process, organizations submit a list of employee email addresses. Employees are then directly sent an email invitation containing unique access information from Best Companies Group. The invitation directs employees to a unique Web page where they can submit their confidential responses. We can only send email invitations to organization-issued email accounts.

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Q Not all of our employees have organization-issued email addresses. Can we still utilize the online survey?

A Yes! You can still use the online survey provided that at least 70% of your employees have organization-issued email. If you have some employees without email addresses, they will still be included in the survey. We can provide access codes for those employees, if they represent 30% or less of your employee population. Click to learn more about Access Codes.

In order to maintain the integrity of the survey process, if fewer than 70% of your employees have organization-issued email addresses, you will have to utilize the paper survey process.


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Q Can I combine both the online and paper survey options?

A No, we cannot combine both survey methods. Organizations must choose to use the online or the paper process for the employee survey.

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Q I am concerned about the confidentiality of the survey responses.

A We will make every effort to maintain the anonymity of the employees completing the survey as well as protect the summarized data of all participating organizations. Please see our Statement of Confidentiality for more information. Please note, that in order to maintain respondent anonymity, we do not report any response data for less than five (5) individuals in any one demographic category on the Employee Demographic Report (if purchased as part of the Employee Feedback Report).

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Q Can the job role and department demographics on the employee survey be customized to more closely align with our organization?

A Yes, for a standard minimum fee of $795, the job role and department demographic categories can be customized. Please call Best Companies Group for more information or select the "Customization" option on the registration form and you will be contacted with more information.  What's this? Please see the Timeline for the deadline to request the optional employee survey customization.

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Q Can I see samples of both the employer questionnaire and the employee survey?

A Yes, you can see samples on the Assessment Process page or click to view the Survey & Report Samples.

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Q What information is included in the Employee Feedback Report and when will we receive it? What is the benefit of purchasing this report?

A Purchasing the Employee Feedback Report will allow you to gain valuable insight into what your employees are thinking.  The  four part Employee Feedback Report is sent electronically and will contain large spreadsheets detailing and summarizing your employees' responses to the 78 survey questions (in percentage form). It will also include detailed instructions on how to interpret the results. The reports will be emailed to each organization (that purchases the report) shortly after the credit unions are notified whether or not they made the list. Organizations will also receive the responses from the two open-ended questions on the survey.  These comments will be transcribed exactly as submitted by employees. National benchmarking is also included so participants can compare themselves to the Best Credit Unions to Work For list-making and non list-making organizations. This portion will be sent after the rankings have been released. If you would like to see samples of the report content, please see the Employee Feedback Report page.

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Q What is the benchmarking?

A The Employee Benchmark Report contains the averages of the employee responses from the list-making and non list-making organizations. This information will allow your company to compare itself to the Best Credit Unions to Work For. The Employer Benchmark Summary offers a sample of company averages on standard employee benefits and best practices -- for both list-making and non list-making organizations. The benchmarking reports will be sent after the rankings are revealed.

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Q How do I order my company's Employee Feedback Report?

A An Employee Feedback Report can only be ordered once you have registered to participate in the Best Credit Unions to Work for program. To register click here. If you have already registered please call Best Companies Group toll-free at (877) 455-2159 or visit the Order Your Reports link.

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Q When will we find out if our credit union made the list and where we rank?

A You will receive a notification letter or email informing your organization whether or not you made the list in July. If you make the list, you will find out where you rank in the September issue of Credit Union Journal. See the Timeline for more details.

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Q A portion of our employees do not speak English. Do you offer employee surveys in alternate languages?

A We do offer employee surveys in a variety of additional languages. There will be an additional $205 fee to cover the cost of translation (flat rate) per language. If your organization needs an additional language please select the "Languages" option on the registration form. Please see the Timeline for the deadline to request alternate language surveys.

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Q How much is the fee to translate the employee survey into another language?

A To translate the employee survey into another language, the fee is $205 per language. Spanish surveys are available via the online survey.

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Q How will my company be notified throughout the survey process? Will I receive regular updates?

A Yes, you will receive periodic updates regarding the survey timeline. However, we do recommend that your organization place the dates that we send to you in your calendars. Best Companies Group primarily works through email. It is important that you read all instructions and details sent to you from Best Companies Group.

We highly recommend that you white-list  so that the email address will be an approved sender. You may also want to regularly check your spam or junk folder to make sure that important updates are not missed.

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Q Who can I contact with additional questions?

A Please email Katie Henson at   or call 717-323-5278.

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Q What if my credit union registers for the program and then needs to withdraw? Is it possible to be removed from the process?

A All credit unions that submit a registration form are considered active participants in the Best Credit Unions to Work For program. If your organization wishes to withdraw from the survey process, Best Companies Group must be notified immediately. Once the survey process has begun (April 29, 2016), a $250 withdrawal fee will be applied in addition to the total fees incurred for any special requests (customization orders, language translations, paper survey processing, etc.). Please contact a Best Companies Group representative to withdraw from the process.

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Q Does Best Companies Group have any other programs or conduct any other surveys or services?

A Yes. Best Companies Group is identifying and recognizing great workplaces on national, state, regional and industry stages. For a complete list of programs or to learn more about our additional services, please visit www.BestCompaniesGroup.com.

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